IT Service Management Connector

In the Ultra Transcenders books

AZ-104AZ-400

Each book explains IT Service Management Connector in context, with comparison tables and the common traps.

Terms in this definition

• Action groups

  Sets of notification and automation targets in Azure Monitor that an alert calls when it fires. Detecting the problem is the alert rule's job, not theirs.

• Azure Monitor

  Observability platform for Azure that brings together metrics, logs and traces from both Azure and hybrid resources so they can be analysed and alerted on.

• External

  API Management virtual network mode in which the gateway stays public but can call private back ends inside the VNet.

• ITSM

  Discipline of handling incidents and work items, along with the products that support it, such as ServiceNow or SCSM. Azure Monitor action groups connect to these systems with an ITSM action or a Secure Webhook.

• Chat message roles

  Labels on chat messages: instructions go under system, the person's input under user, the model's previous answers under assistant, and results returned by a called tool under tool (or function).

• Set

  Secret permission in Key Vault for writing secrets; some older material refers to it as Create.

• Log Analytics workspace

  Where Azure Monitor keeps log data for querying with KQL. Microsoft Sentinel, VM insights and workspace-based Application Insights all depend on one.

• WHERE

  Limits a SELECT, UPDATE or DELETE to just the rows meeting a condition. Omit it, and the statement hits every row.

Related terms

• Secure Webhook

  Calls an endpoint secured with Microsoft Entra ID from an Azure Monitor action group; basic authentication can't be used. It supersedes the IT Service Management Connector for BMC Helix and ServiceNow.

• System Center Service Manager

  An on-premises System Center product handling ITSM incidents, problems and changes. Azure alerts can open work items in it by way of ITSMC.